Submit a change request

Introduction

Access, complete and submit a change request form

Getting started

A Change Request Form is submitted for any of the following business needs:

  • a change in agency structure
  • advise of a change in agency procedure or policy that may impact on how Shared Services delivers our services
  • a change to an agency system or other shared-use system 
  • requesting a change to a current process or business practice
  • a Machinery of Government (MoG) change
  • requesting an additional or new service
  • bulk (more than five) payroll processing changes e.g. leave audits, historical adjustments organisational restructure, re classifications etc.

Shared Services SA has a structured change request and submission process:

The impact assessment process may take longer for complex change requests or where additional detail is required.

How to

Submit a change request 

  1. Download the Change Request Form.
  2. Complete all sections providing as much information as possible.
  3. Enter the details of the Agency contact and Approver of the Change Request in the 'Agency Contact' and 'Agency Business Owner' section.
  4. Attach any relevant documentation (documents, spreadsheets, emails, links) to support your request.
  5. Please mark the fields as ‘N/A’ where the information is not applicable for the relevant field.
  6. Ensure approval of Change Request before submission.
  7. Save and send an electronic copy of the completed form in word format to [email protected].
  8. You will be provided a Reference Number (CR#) to track the progress of your Change Request within one business day.
     

For advice and support contact Business Performance

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