Submit a request for change (systems)
Introduction
Support for systems includes making changes to the configuration requested by an Agency through submission of a Request for change (systems) form
Getting started
Request for Change (systems) may be either:
- Standing Changes, which mainly impact the requesting Agency only and therefore do not require consultation with other Systems users;
or
- Non-Standing Changes, which have potential impacts on other Agencies/users and therefore require consultation before they can be implemented; or require development/testing effort by Shared Services SA and/or the System vendor.
Request for change process:
- Standing and Non-Standing Changes will generally be managed within existing Shared Services SA resources (depending on time frames), however where there is a vendor/third party cost this will be quoted and recharged to the Agency on acceptance.
- Following submission of a Request for change (systems) the request will undergo assessment and prioritisation.
A request for change (systems) can be:
- Payment Codes (Classifications/Allowances/Deductions/Superannuation/Leave Rules and Types)
- Award/Enterprise Agreement/Determination Updates
- Organisation Codes (Cost Centers, Workforce Org levels, System Accounting setup)
- Interfaces/Data warehouses
- Configuration
Changes to the current setup of applications administered by Shared Services SA are dependent on Agencies providing clear detail on the submission form.
Note: For any change that impact multiple systems and/or will impact on existing services/processes/procedures a Change Request form should be submitted. These types of changes are managed as a project and may require full cost recovery from the requesting Agency, on acceptance of a quotation.